Returns & Exchanges

Due to the perishable nature of our cookies and treats, Lenny & Larry's does not accept returns; however, we are committed to ensuring you are satisfied with your order if it arrives damaged or incorrect.

1

Inspect Your Delivery

Upon receiving your package, please check your items immediately to ensure they are in perfect condition and match your order details.

2

Contact Customer Support

If there is an issue with your snacks, email our support team within 14 days of delivery with your order number and a brief explanation.

3

Provide Documentation

To help us resolve the issue quickly, please include photos of any damaged packaging or incorrect items received in your email.

4

Receive Resolution

Once we verify the issue, we will issue a replacement shipment or a credit to your account to make things right.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing